We want you to love every Hoeco product you receive. If something isn’t right, we’re here to help!

• Eligibility: Returns are accepted within 5 days of delivery for damaged, defective, or incorrect items.

• Condition: Items must be unused, in original packaging, and accompanied by proof of purchase.

• Non-returnable Items: Customized products, candles once used are not eligible for return.

• Refunds: After inspecting your return, a refund will be issued to your original payment method within 7–10 business days.

• Exchange: Exchanges are available for defective or damaged products based on stock availability.

To initiate a return, email us at hoeco.company@gmail.com with your order ID and issue details.